Green Bee's Policies

Green Bee does not issue refunds unless the charge was due to a website processing error.

If you are concerned with the quality of produce you might get, don’t be. We will replace any questionable produce. To get replacements follow the instructions under “Produce Guarantee / Replacement Policy.”

Green Bee does not do cancellations. Once you place your order it is yours!

If for some reason you can’t make your delivery day and time, send someone else in your place to pick it up, or contact your Site Host directly to see if you can make arrangements for something different. If you don’t show up or make prior contact or arrangements your order will be donated.

All orders are placed online through our secure website. No money exchanges hands at the site locations. You have the option of placing a continuous order. A continuous order is one in which it automatically placed for you each week without the need to physically log in online. Your credit card will be charged each week 2 days prior to delivery - on cut off day for your site. If you want to add additional items to your order all you need to do is log on and place an order for those additional items. If you would like to receive those items on a weekly base as well, you can chose to continuously order them as well.

Continuous ordering will continue every week, unless you put a stop on it. If you want to stop your continuous order you need to contact us via the "Contact Us" page 2 days prior to your site's cut off day. Remember your card gets charged 2 days before the scheduled delivery, so if you don’t want a order placed for that week you need to cancel your continuous order prior to the cut off/card charge day. We don’t give refunds, so make sure you stop it in time.

We also will not place your continuous order on hold if you do not need a box one week. What we will have to do is cancel your continuous order (remember, 2 days prior to cut off) and have you place another continuous order once you are ready to begin receiving Boxes again.

Green Bee wants you to be 100% satisfied with the produce you receive in your Bee Box. We make every effort to insure that the produce placed in your box each week is of the best quality we can get at that time. In rare insistences people do encounter a piece of produce that is unsatisfactory. This could be due to the slight climate change in transporting the boxes or maybe some of the other items shifted in the box damaging the more sensitive fruits and vegetables. We know how frustrating it is to buy something only to find out that it is damaged and can’t be used. That’s why Green Bee wants to make sure that you get what you have paid for. We will gladly replace any fruits or vegetables that are not up to par. If for some reason you have a problem with the produce you receive please follow the instructions listed below on how to get replacements.

1. The guarantee only covers the produce up to the delivery point. Once the produce leaves the site, the guarantee is no longer in effect. This also applies to any produce that is not picked up on time at the site location. If you have the Site Host hold your order, we cannot guarantee it.

2. You MUST check your produce before you leave the site location. Check all your produce carefully. Once you leave the site we have no way of telling if the damaged produce was due to our handling or if the produce was accidently left in the hot car for 3 hours causing it to spoil. The guarantee is voided once you leave the site. You have to report it at the site to request a replacement!!!!!

3. If at the site location, you find unacceptable piece of produce, you need to tell your Site Host before you leave the site. In order to get your produce replacement, your Site Host will need to verify your complaint and He or She will need to contact Green Bee to let us know you need a replacement.

4. Just in case your Site Host forgets to let us know about your problem, please also notify Green Bee through the ‘contact us’ page on the website. Make sure you state the name the order was under, the site location, and the problem you had. Once we have received confirmation of your complaint from your Site Host, we will add the notation to the order sheet to put extra stuff in next week’s box for you.

5. On your next scheduled delivery day, we will add the replacement fruits or veggies to your current Bee Box order to make up for last week’s delivery problem. The produce replacement may or may not be the same thing as before. It all depends on what we have available. When you pick up that weeks order, the extra produce will be in the same box as that weeks order. Your name will be on the ‘special’ box. Make sure you get the box with your name on it, or someone else will get your replacement produce.

6. Don’t be afraid to speak up if you are unsatisfied. But in doing so please also take into consideration that we have no control over the ‘when’s’ and ‘how’s’ a piece of produce ripens or develops soft spots. We try to provide you with the best we can with the resources we have available to us.

The Bee Box, its contents and any other product Green Bee Produce offers cannot be resold in its entirety or broken down and sold individually. Green Bee’s products are for your personal consumption only.

If you are an organization wanting to promote Green Bee by participating in events, activities or fairs, ect, or you want to do raffles, drawings, awards, ect, please contact us to discuss options.